Terms of sale

Valid from 27 October 2026. These terms apply to routers bought directly on whitecatfamily.com.

1. Seller

Cluster s.r.o., Rusovská cesta 15, 851 01 Bratislava, Slovak Republic, e-mail: [email protected]. Registered in the Business Register of City Court Bratislava III, section Sro, insert 69358/B, company ID (IČO) 45958483, VAT ID SK2023158368. Full company details.

2. Product and price

We sell the WhiteCat Family router (Wi-Fi 6) with parental controls. The price is €89, including VAT at the rate of your country and delivery.

The router comes with the Protect plan for the lifetime of the device and 6 months of the Family plan at no extra cost. After that, Family can be continued in the app for €5.99 a month or €49.99 a year. The subscription is bought and cancelled in the App Store or Google Play, under their terms. Without a subscription the router keeps working on the Protect plan.

3. Order and payment

The contract is concluded when you pay for the order on whitecatfamily.com. Payment is processed by Stripe (card, Apple Pay, Google Pay, Klarna and local methods). You receive a VAT invoice by email after payment.

4. Delivery

We deliver free of charge to Slovakia, Czechia, Austria, Germany and Poland. We ship from our warehouse in Slovakia, usually within 2 working days of payment; delivery usually takes 2–5 working days.

5. 30 days to return (withdrawal)

You can withdraw from the contract without giving a reason within 30 days of the day you received the router. This includes and extends the statutory 14 days.

• How to withdraw: the easiest way is the withdrawal form. You can also email us at [email protected] or use the model form below (not mandatory). It is enough to send your statement before the period ends.
• Sending the router back: after you withdraw we send you return instructions. We pay for the return shipping. Send the router back within 14 days of withdrawing.
• Refund: we refund the full amount within 14 days of receiving your statement, using the same payment method. We may wait until we have received the router or proof that you have sent it.
• Condition: you may unpack and try the router at home. You are only liable for loss of value caused by handling beyond what is needed to check how it works.

6. Complaints and legal guarantee

We are responsible for the router being in conformity with the contract for 2 years from delivery. If it does not work properly, email [email protected] and describe the problem. We reply to complaints within 14 days. You are entitled to repair or replacement and, where the law provides, to a price reduction or refund.

7. Out-of-court dispute resolution

You can submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia) or to another authorised body, or ask the European Consumer Centre in your country for help.

8. Personal data and governing law

How we process data is described in the privacy policy. Slovak law applies to the contract; this does not deprive you of the protection given by the mandatory law of the country where you live.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can use the online form instead.